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FootballKits is your premium online store for authentic football shirts, kits, and accessories from top clubs and national teams around the world.
You can reach our customer support team by emailing customerservices@prodirectsport.com or via live chat during our opening hours (9am - 1pm, Monday to Friday).
Delivery
We offer Standard Shipping (3-5 business days) and Express Shipping (1-2 business days). Shipping costs are calculated at checkout based on your location.
Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days. International shipping may take 7-14 business days.
Yes! We ship to over 100 countries worldwide. International shipping rates and times vary by country and are displayed at checkout.
Once your order has shipped, you will receive a tracking link via email to monitor your package's progress.
Returns
You can return any unwanted items within 28 days of purchase for a full refund or exchange. Items must be in original condition, unworn, and with all tags attached.
Yes, if you receive a faulty or damaged item, please contact our support team immediately with order details and photos of the fault to arrange a return and replacement.
If you receive a different item than what you ordered, please contact us within 7 days, and we will arrange a free exchange for the correct item.
Yes, exchanges are permitted for the same item in a different size/color, subject to stock availability. Please indicate your exchange preference on the return form.
It can take up to 7-10 business days for us to receive and process your return. You will receive a confirmation email once your refund has been processed.
Payment
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Currently, we only support one payment method per transaction, except when combining a Gift Card with another payment method.
Your payment method will be charged as soon as your order is confirmed.
My Orders
Please contact us within 1 hour of placing your order if you need to modify or cancel it. Once an order is processed, changes cannot be guaranteed.
Order confirmation emails are sent immediately after purchase. Please check your spam folder or contact support if you haven't received it.
Unfortunately, items cannot be added to an order once confirmed. Please place a separate order for any additional items.
My Profile
Click the account icon in the header and select 'Create Account'. Fill in your details and verify your email to get started.
Go to the login page, click 'Forgot Password?', enter your registered email, and follow the instructions sent to your inbox.
Log in to your account and go to the 'My Profile' section to edit your address book, contact number, or password.
My Addresses
Log in to your account, go to the 'My Addresses' section, and click 'Edit' on the address you wish to update.
Yes! You can save multiple addresses in your address book (e.g., home, work, family) and select your preferred address at checkout.
In the 'My Addresses' section of your account, click the 'Delete' button next to the address you want to remove.
My Preferences
Log in to your account, go to the 'My Preferences' section, and update your email and SMS notification settings.
Yes, you can easily opt-out of SMS notifications by updating your preferences in your account settings or replying STOP to any of our messages.
You can manage your cookie preferences at any time by clicking the 'Cookie Settings' link in our website footer.
Terms and Conditions
Our Terms of Service govern all purchases, account registrations, and general use of the FootballKits website. By placing an order, you agree to these terms.
Yes, you must be at least 18 years old or have parental consent to make purchases and register an account on our store.
Yes! All prices displayed on our website are inclusive of standard local VAT and sales tax where applicable.
Privacy Policy
We protect your personal data using industry-standard SSL encryption, secure hosting servers, and strict compliance with global privacy regulations like GDPR.
No. We respect your privacy and never sell or rent your personal information to third-party marketing companies.
To delete your account and personal data, please contact customer support at customerservices@prodirectsport.com, and we will process your request within 30 days.
Vouchers and Discounts
Enter your promo code in the discount field at checkout and click 'Apply' to adjust your order total.
Promo codes may fail if they are expired, restricted to specific items, or if a minimum purchase requirement is not met. Only one code can be used per order.
No, only one promotional discount code can be applied per checkout transaction.
Gift Cards
You can purchase digital Gift Cards directly from our gift card page. Select your amount and complete checkout. The gift card will be sent to the recipient via email.
Please contact customer support with your gift card number, and we will check the current balance for you.
No, our gift cards do not expire and can be used on any future orders.
Products
Please refer to our Size Chart linked on each product page to find precise measurements and recommendations.
Yes! We only sell 100% authentic, officially licensed products sourced directly from manufacturers (Nike, Adidas, Puma, etc.).
We recommend washing shirts inside out in cold water (max 30°C) and hanging them to air dry. Do not tumble dry or iron the printed names/numbers.
